Slow Internet is “Hurting My Kids”
Holy shit. Fifteen years of working in tech support, this is a very first for me. This was the customer’s complaint.
About a month ago, we moved all of our DSL customers to a new, more robust network. (ours was getting full) During the move, we had a few mess-ups on a few customers. Perhaps 2% of them at most. Everyone else was moved rather smoothly and all went well. This lady that called today has to be the last of them. Apparently when we moved her, we accidently downgraded her service from 3mb to 768k. An oversight on our part, and we apologized as well as offered to credit her for the time in which her service was lower than what she was paying. We also put in an upgrade order to get her back to her 3mb service. When I told her what day it was supposed to take effect, she got upset. Here are the key parts of the conversation from her (in quotes).
“My kids play online games, since this has happened, they’ve been having problems.” I’m sorry ma’am, we will credit you for that. “This is bullshit, why can’t we get it done today?” Ma’am, the people that run our network are doing what they can and have scheduled it as early as possible, but they do have other work they need to do as well. “I can’t believe this. It’s not hurting me having slower internet, but it’s hurting my kids.” (I had no response for this that I could say out loud and still keep my job, but I wanted to call her a fucking stupid bitch who, as my boss says, needs to take her trailer trash ass back to the trailer park).
